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Legal terms, privacy commitments and account rules in one place

We built this framework so you know exactly how 918kiis handles your account, protects your data and operates within Malaysian jurisdiction.

Malaysia-focused policiesData encryption standardAccount security measuresClear contact pathsRegular policy updates
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918kiis Legal terms, privacy commitments and account rules in one place
POLICY SUPPORT

Reach us when you have questions about these terms

Whether you need clarity on data retention, want to request account information, or have concerns about privacy practices, our support channels are ready to help. Each path routes to the team that handles policy and compliance queries, so you get accurate answers rather than generic responses.

Team online

Live Chat

Open the chat widget in your lobby sidebar and select the Policy & Privacy category. Our agents access your account context in real time, so they can answer specific questions about how we handle your data, what information we store, and how long we retain transaction records. Available daily during Malaysia business hours and extended evening slots.

Email Inquiry

Send detailed policy questions to our compliance inbox and include your registered account email so we can verify ownership before discussing account-specific details. Expect a response within one business day for general questions and up to three business days for requests that require internal review or record retrieval. Use this channel for formal data-access requests or account-closure instructions.

Document Library

Browse our policy archive from the footer link to see previous versions of these terms, compare what changed between updates, and download PDF copies for your records. Each document includes an effective date and a summary of amendments, so you can track how our commitments have evolved and verify that the version you agreed to matches the current text.

DATA & SECURITY

What we collect, how we protect it, and your control options

We collect only what's needed to run your account securely: registration details, deposit and withdrawal records via Touch 'n Go, GrabPay, Boost dan FPX, session logs, and device…

Account Registration Data

We store your email, phone number, chosen username and password hash when you open an account.

Transaction Records

Every deposit and withdrawal via Touch 'n Go, GrabPay, Boost dan FPX generates a timestamped record that includes amount, payment…

Session & Device Logs

We log your IP address, device type, browser fingerprint and session duration each time you connect to the lobby.

Cookie Usage

We use session cookies to keep you logged in across page refreshes and preference cookies to remember your language, layout…

Data Retention Policy

Active account data stays accessible as long as your account remains open.

Your Rights & Requests

You can request a full data export, ask us to correct inaccurate information, or close your account permanently by contacting…

Policy and privacy answers for Malaysia account holders

We collect your email, phone number, chosen username and a hash of your password. This lets us verify your identity during login, send transaction alerts, and help you recover access if needed. We don't ask for government ID during signup, though we may request it later for withdrawal verification if your transaction volume exceeds internal thresholds.

Transaction records including deposits and withdrawals via Touch 'n Go, GrabPay, Boost dan FPX are retained for seven years to comply with Malaysian financial audit requirements. After seven years the records are securely deleted unless they're part of an ongoing legal or compliance inquiry, in which case retention extends until that matter closes.

Yes. Email our support team from your registered address and request a data export. You'll receive a JSON file within five business days containing your account details, transaction history, session logs, and any notes from support interactions. The export includes timestamps so you can see exactly when each piece of data was created or updated.

When you request closure we anonymize your profile within thirty days, removing your name, email and phone from active systems. Transaction records stay in our compliance archive for seven years with amounts and timestamps intact but no personally identifiable link to you. Once anonymized, account reopening is impossible because we can't reverse the process.

We don't store your full card numbers, bank account details or e-wallet credentials. Touch 'n Go, GrabPay, Boost dan FPX transactions are processed through their own secure gateways; we receive only a transaction ID and confirmation status. Our systems log the amount and timestamp but never see your payment instrument details, so even in a data breach those credentials stay safe.

Only support agents handling your tickets, compliance staff reviewing transactions for fraud, and engineers debugging technical issues have access. Every internal lookup is logged with timestamp and reason, and staff sign confidentiality agreements. We never share your data with third-party marketers, and we only disclose information to regulators or law enforcement when legally compelled by Malaysian court order.

Log in, head to account settings, and enter your new email or phone number. We'll send a verification code to the new contact to confirm you control it. Once verified the change takes effect immediately, and all future transaction alerts and policy updates go to the new address. You'll also receive a confirmation at your old address so you're aware of the change.

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