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Terms & Conditions You Agree to When You Open Your Account

We wrote these terms to explain how your account works, what we expect from you, and what you can expect from us when you play on 918kiis.

Account eligibility rulesPayment terms for Touch 'n Go, GrabPay, Boost dan FPXGame access & withdrawal policyDispute resolution pathsData handling & privacy
918kiis Terms & Conditions You Agree to When You Open Your Account
POLICY CONTACT

How to Reach Us About Terms, Withdrawals or Account Issues

We handle questions about these terms, payment timing, withdrawal verification, and account disputes through the channels below. Our team reviews each case and replies within the timeframes shown.

Team online

Live Chat

Open the chat widget in the lower right corner when you are logged in. Our team is online daily from 10:00 to 22:00 Malaysia time and replies to terms questions, withdrawal status, and dispute inquiries within minutes during those hours.

Email Support

Send your question or dispute details to our support address listed in your account dashboard. Include your account ID and transaction reference if the issue involves a payment. We reply to terms and policy emails within 24 hours on business days.

Help Centre

Browse our help articles for answers to common questions about account rules, Deposit references, withdrawal conditions, and payment method terms. Most visitors find what they need in the FAQ section without waiting for a reply.

DATA & SECURITY

How We Handle Your Data, Secure Your Account and Process Requests

We collect account data, payment records, login history, and device information to verify your identity, process deposits and withdrawals, and protect against fraud.

Data We Collect

We record your email, phone number, deposit and withdrawal amounts, game session times, login IP addresses, and device identifiers when…

Cookie Use

We use cookies to keep you logged in, remember your language preference, and track which games you open most often.

Account Security

We hash your password, monitor login attempts from new devices, and lock accounts after repeated failed login tries.

Retention Period

We keep account data and payment records for seven years after your last login to meet regulatory and tax requirements.

Data Access Requests

Send a data access request through the email address in the support section above.

Policy Updates

We update these terms and our data policy when we add new payment methods, change withdrawal rules, or respond to…

What Players in Malaysia Ask About Terms, Accounts and Withdrawals

You can open an account from anywhere in Malaysia where local law permits online gaming. We verify your location when you register and may ask for ID or proof of address before approving your first withdrawal.

We review every withdrawal against your deposit and play history. If your account has not met the required turnover on your deposits, we will explain the shortfall and the remaining amount you need to play through before we can approve the withdrawal.

Email our support address with your account ID and a government-issued ID photo. We send you a file with your data within 30 days. If you want deletion, we close the account and remove personal data within 60 days, but we keep financial records for seven years.

We accept Touch 'n Go, GrabPay, Boost and FPX for deposits. Withdrawals to e-wallets usually process within 24 hours on business days after verification. Bank transfers may take an extra one to two business days depending on your bank.

Yes. Contact support through live chat or email with your transaction reference and the reason you believe the rejection was an error. We review disputes within 48 hours and reply with our decision or a request for additional documents.

We update the terms when we add features, change payment rules, or respond to new regulations. We post the revised version on this page and send you an email or account message. Check back here to see the current version and the last update date.

Accounts inactive for more than two years may be closed, and any remaining balance is forfeited under dormant-account rules. We send a reminder email 90 days before closure. If you log in before the deadline, the account stays open and your balance is safe.