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Your Privacy Matters When You Play

We collect information when you open an account, make deposits or withdrawals, and navigate the lobby.

Account data protectionPayment information securityWithdrawal verification stepsSupport contact channelsData access requests
918kiis Your Privacy Matters When You Play
POLICY QUESTIONS

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, or need to update your contact details, reach out through any of the channels below. Our support team in Kuala Lumpur is online daily from 10:00 to 22:00 MYT and will respond within one business day.

Team online

Live chat

Open the chat widget in the bottom-right corner of any page. Privacy and data-access requests are routed to our compliance team, who will ask for your registered email and account ID to verify your identity before sharing information.

Email

Send your request to [email protected] with the subject line 'Privacy Policy Inquiry'. Include your full name and registered email address. We will reply within 24 hours with next steps or the information you requested.

Phone line

Call our Malaysia support line at +60 3-xxxx-xxxx between 10:00 and 22:00 MYT. Have your account ID ready; our agents will verify your identity before discussing account data or processing a data-access request over the phone.

DATA HANDLING

How We Keep Your Information Secure

We encrypt payment details during transmission using TLS 1.3, and sensitive fields like passwords are hashed before storage.

Encryption standards

All payment data—deposits via Touch 'n Go, GrabPay, Boost or FPX, and withdrawal requests—travels over TLS 1.3 encrypted connections.

Cookie policy

We use session cookies to keep you logged in and preference cookies to remember your language and game-sort settings.

Third-party processors

Touch 'n Go, GrabPay, Boost and FPX operate under their own privacy policies when you authorize a deposit or withdrawal.

Account security

Your account is protected by a password you set during registration.

Data retention

We keep account records, transaction logs and support tickets for seven years after you close your account to comply with…

Your rights

You can request a copy of your data, ask us to correct outdated information, or lodge a complaint about how…

Privacy Policy FAQ

Players often ask how long we keep data, whether payment processors see their account activity, and what happens to personal information when an account closes. The answers below cover the most common privacy questions we receive through support channels.

During registration we ask for your full name, email address, mobile number and date of birth. These fields verify your identity and let us send account notifications, withdrawal confirmations and promotional messages if you opted in. We do not collect government ID numbers or physical addresses unless local law requires additional verification.

We do not sell or rent your personal data to marketers or data brokers. Payment processors—Touch 'n Go, GrabPay, Boost and FPX—handle transactions under their own privacy policies, and we share only the minimum details needed to complete deposits and withdrawals. All other data stays within our platform unless required by law.

Malaysian financial regulations require us to retain transaction logs and account records for seven years after closure. Gameplay session data is anonymized as soon as you request closure, and personal identifiers like your name and email are deleted once the seven-year period ends. You can request earlier deletion where local law permits.

Yes. Email [email protected] with 'Data Access Request' in the subject line and include your registered email address. Our compliance team will verify your identity and send you a PDF containing your account details, transaction history and support tickets within five business days. There is no charge for this service.

We use session cookies to keep you logged in, preference cookies to remember your language and game-sort choices, and optional marketing cookies if you consented during registration. All cookies expire after 30 days of inactivity. You can disable or delete cookies in your browser settings; disabling session cookies will require you to log in each visit.

Payment data travels over TLS 1.3 encrypted connections, and sensitive fields are hashed before storage. Touch 'n Go, GrabPay, Boost and FPX process your transactions directly; we receive only confirmation codes and timestamps, so card numbers and e-wallet credentials never pass through our servers. This reduces the payment data we hold and limits exposure if a breach occurs.

If you believe we mishandled your personal information, email [email protected] with 'Privacy Complaint' in the subject line or open live chat and ask for our compliance team. We will investigate within five business days and explain what happened, what we will do to fix it, and your right to escalate the matter to Malaysia's data-protection authority.